TECO Customer Satisfaction
 
Customer services
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  “Foremost quality, technological root, and topmost service” has been the persistent service concept of TECO, in line with the belief that good product and service is essential for customer satisfaction. TECO has service outposts around world, including, on top of Taiwan, Asia, Europe, America, Australia/New Zealand, and Africa, giving customers everywhere timely quality service.
TECO adheres to the service principle of 5S:
Smile, servicing customers with happiest heart and enthusiasm
Smart, Grasping correctly customer needs to provide their needed service
Speed, Satisfying customer needs with the shortest time possible
Skill ,Provision of professional technical services
Safety Offering service in a steady and sincere manager to give customers a sense of safety and trust.

  The company entrusts its affiliate Appliance Service Provider in providing after-sales service for home appliances and air conditioners, while service for motors and electric-control products is in the charge of the company’s service units. Adequate management mechanism is in place for protecting customer data and upholding customer privacy. In 2013, there was no breach of customer privacy and information leakage for the company.

  To assure service quality, TECO conducts spot phone survey of consumers and have dealers interview customers, so as to have firm grip of service quality. Complaints of product malfunctions are analyzed, with the results being passed to units in charge for putting forth rectification and preventive measures. At monthly meeting on market and quality, staffers in charge discuss, review, and track service issues. TECO is dedicated to assuring customer satisfaction via outstanding service and product quality.

 

 
CSR commitment
On TECO's Sustainability Report
Teco Sustainability Commitment
Stakeholder issue and interests
Performance for Key Issuesof Concern to Stakeholders
Greenness & Energy Conservation
Development of green products
Green energy-conservation solutions
Development of new green energy businesses
Green supply chain
Sustainable Development
Operation performance
Sustainability concept and corporate core value
Corporate governance
Risk Management
Legal compliance
Earth Friendliness
Impact of the electric machinery industry on the environment
Environment-related achievements and performance
Green product life cycle
Customer Satisfaction
Products and norms
Premium quality management
Customer services
Customer satisfaction
Human Resource
Human-resources policy
Human-resources management
Communications channel
Career development
Compensations and benefits
Work-Life balance
Occupational health and safety
Social Contribution
Innovation Teco, technology and humanism jointly developed
Scientific education
Creativity education
Sustainable education for aboriginal tribes
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